Part Fitment
Please do not purchase parts based on pictures alone! Lots of parts
look very similar to each other but they are different sizes which you can NOT
perceive from a photo!
To check to see if a part will fit your machine, please send us
the Vin number for ATV??s and Snowmobiles or the exact numeric model number and
serial number for mowers.
Cancelling Orders
If you do purchase an item by mistake, please contact us
immediately. We can only cancel the order before it ships, not
after it ships.
Shipping
We typically ship out within 1-2 business days, but it can take up
to 3 days depending on volume of orders during peak times.
If you would like a faster shipping service such as next day or
2-day air please give us a call or email us your address so we can get you a
quote.
We are not liable for delays that are out of our control, such as
weather, delays caused by an issue with the carrier, disasters, or other
unstoppable events.
We are not responsible for buyer mistakes! Please read the listing
before buying and double check your address before submitting
your order.
If you have a P.O. Box, please make sure to include your
physical address in the notes portion before submitting your order. This will ensure
that your order is not delayed due to an issue with your address.
First class mail is the slowest service that the post office
offers and most of our small items that are under $50 in price are shipped this
way. I know eBay likes to throw around the word ??guaranteed?? delivery date but
first-class mail is never and has never been guaranteed. It can take anywhere
from 2-10 days and during peak times (like Christmas) it can take even longer.
Please if you need it faster either select the upgraded shipping or ask us for
a quote on faster shipping if the listing doesn??t show it during the check out
screen.
Combined Ordering
Please add all items to the “eBay cart” before checking
out, this will ensure your items ship together. If you do not do this, we can
not guarantee they will be shipped together.
Contact us
If you have a question about a part or need assistance with an order,
click on the “Contact Seller” link in the upper right-hand corner of
each listing. Or give us a call M-F 8am-5pm Sat 9am-3pm eastern standard time.
Please ask for Julie. Since eBay no longer allows us to display our phone
numbers in the listing, please find our phone number by googling “John’s
Performance Shop Carey OH” and it will bring our number right up.
Returns
Items may be returned for exchange or refund within 30 days, after
the item is received, unless the specific listing states otherwise. These
listing exceptions will be marked in the description portion of the listing
above in bold red lettering.
-No returns on used items, including helmets. Wearing a helmet for
1-2 trips then trying to return it is unacceptable and your return will be
rejected if you try to do this.
-No returns on hats, beanies, and facemasks for hygienic purposes.
-Clearance items are final
sale, no returns. (Exchanges are accepted on clothing clearance items only see
“clearance items” for more information).
-No Returns on large/heavy items such as ATV/Snowmobile bumpers,
angle bars, tire racks, tires, etc. So please read the listing and ask any
questions before buying.
-Items must be in original condition & packaging with all tags
attached.
-Any items that are opened or missing packaging (if the item is in
a bag with a hangtag or special packaging), missing parts out of the kit (such
as screws/nuts/etc.), contain smoke odor, pet hair or anything not in the
original new condition will be charged a restock fee.
-Please package all items with care. If the item is received
broken or damaged, due to lack of packing, no refund will be given.
-We do NOT pay for return shipping. Return shipping is the buyers
responsibility.
-We strongly recommend using a traceable means of shipment for
your returned items as we are not liable for items lost or damaged in transit.
-Original shipping charges are non-refundable (when applicable).
CLEARANCE ITEMS
No returns on clearance items, ALL SALES FINAL. Clearance items
will be marked “Clearance” in the description in bold red lettering.
We lose money on every one of these listings especially with the eBay/PayPal
fees and the free shipping so we cannot afford to accept returns on these
items.
The only exception to this would be clearance clothing that can be
EXCHANGED ONLY within 14 business days of receiving the item for another item.
You will be responsible for return shipping. You must call us or email us to
exchange these items. No clearance exchanges will be done through eBay.
International shipping
International buyers if your package is
returned to us because it was undeliverable, only the purchase price of the
item(s) will be refunded. The cost of shipping will not be refunded to
you.Taxes, duties, brokerage fees, import fees, and customs fees on items
shipped internationally are the responsibility of the buyer; they are NOT
included in the sale price.
We will not mark merchandise below
value or as “gifts”. NO EXCEPTIONS!
International buyers if you would like
combined shipping, please hit the ??buy it now?? button on all the items you
want. Then wait to pay until I have sent you a combined shipping invoice. If
eBay will not let you, do it that way then go ahead and pay for all the items
and send me email. I will then send you a refund for combined shipping.
Feedback
If you are not 100% satisfied with your
transaction, please contact us before leaving feedback or detailed seller
ratings.