PaymentPayments must be made within 3 business days, otherwise and unpaid item case will be opened on eBay. If you do purchase an item by mistake please contact us immediately. We can only cancel the order before it ships, not after it ships.Ohio residents will be charged local sales tax. We accept PayPal only in our eBay store.(This insures a safe secure transaction for both the buyer and seller.) Please read the entire listing and make sure that it will fit your specific application before buying. We are not responsible for buyers who fail to read the listing before buying.ShippingWe use USPS and UPS for all of our shipping. We typically ship out within 1 business day of receiving a cleared payment. If you would like a faster shipping service such as next day or 2 day air please give us a call. We are not liable for delays that are out of our control, such as weather, delays caused by the USPS, disasters, or other unstoppable events.All packages do NOT include insurance, you must contact us if you would like to add insurance. We are not liable for un-insured packages that get lost or damaged, un-insured packages are the liability of the buyer.We are not responsible for buyer mistakes! Please read the listing before buying and check your address before submitting your order.Combined OrderingPlease add all items to the “eBay cart” before checking out. Be sure to check out our eBay store by clicking on the “visit store” link in the upper right hand corner in the “seller information box” of every listing.Contact usIf you have a question about a part or need assistance with an order click on the “Contact Seller” link in the upper right hand corner of each listing. Or give us a call M-F 8am-5pm Sat 9am-3pm eastern standard time. Please ask for Julie. Since eBay no longer allows us to display our phone numbers in the listing please find our phone number in the last picture of each listing OR google “John’s Performance Shop Carey OH” and it will bring our number right up.ReturnsItem may be returned for exchange or refund within 30 days after item is received, NO EXCEPTIONS.No returns on used items, clearance items (exchanges are accepted on clothing clearance items only see “clearance items” for more information) or large heavy items such as ATV bumpers, angle bars, tire racks, tires, ect. So please read the listing and ask any questions before buying.Item must be in original condition & packaging with all tags attached.Any items that are open (if the item is in a bag with a hangtag or special packaging), used, worn, missing parts out of the kit (such as screws/nuts/ect.), contain smoke odor, pet hair or anything not in the original new condition will be charged a 20% restock fee. We need to be able to resell the item in new condition. If we have to discount the item you returned in order to resell it then an additional fee may be charged depending on the severity of the damage/use. In extreme conditions if the item is heavily worn no refund will be given and the part will be thrown away.All baseball style hats must be returned in original condition. No envelopes or flat boxes. No crushed hats will be accepted. Also please package all items with care. If the item is received broken or damaged, due to lack of packing, no refund will be given.We do NOT pay for return shipping. Return shipping is the buyers responsibility.We strongly recommend using a traceable means of shipment for your returned items as we are not liable for items lost or damaged in transit.Original shipping charges are non-refundable.CLEARANCE ITEMSNo returns on clearance items, all sales final. Clearance items will be marked “Clearance” in the title and in the description. These items are being at our cost or slightly over our cost (no more than $10 above our cost). We lose money on every one of these listing especially with the 12% ebay/paypal fees and the free shipping so we cannot afford to accept returns on these items. The only exception to this would be clearance clothing can be exchanged only within 14 business days of receiving the item for another item. You will be responsible for return shipping. You must call us to exchange these items. No clearance exchanges will be done through ebay.International shippingInternational buyers if your package is returned to us because it was undeliverable, only the purchase price of the item(s) will be refunded. The cost of shipping will not be refunded to you.Taxes, duties, brokerage fees, import fees, and customs fees on items shipped internationally are the responsibility of the buyer; they are not included in the sale price.First class mail can take anywhere from 3-8 weeks. Priority mail can take anywhere from 8-12 business days. At times things will get stuck in customs. It can be in customs 1 day or weeks, I have no control over this and if it does get stuck in customs there will be a delay. Please keep in mind high volume times such as Christmas will also cause a delay in getting through customs.We will not mark merchandise below value or as “gifts”. NO EXCEPTIONS!International buyers if you would like combined shipping please hit the ??buy it now?? button on all the items you want. Then wait to pay until I have sent you a combined shipping invoice. If eBay will not let you do it that way then go ahead and pay for all the items and send me email. I will then send you a refund for combined shipping via PayPal.FeedbackIf you are not 100% satisfied with your transaction please contact us before leaving feedback or detailed seller ratings. We strive for positive feedback and 5 star detailed seller ratings for each and every sale. We to want to provide you the buyer with the best experience possible, please contact us at any time with your concerns.